Refund & Return Policy

Fimbry LLC wants customers to have a straightforward shopping experience. This policy explains our return and refund procedures for purchases made through fimbry.shop.

1. Return Period

Eligible products may generally be returned within 30 days of delivery.

Products must be returned in unused and resalable condition unless the return is due to a defect, damage, or fulfillment error.

2. Eligible Returns

A return may be accepted when:

• The product is unused
• The product remains in resalable condition
• The product has not been damaged through misuse
• The product is returned within the applicable return period
• Reasonable proof of purchase is provided

3. Non-Returnable Products

Returns may not be accepted for products that:

• Have been used or significantly worn
• Have been damaged through misuse or improper handling
• Are missing essential components or packaging where the missing materials materially affect resale
• Have been altered or modified by the customer
• Are otherwise no longer suitable for resale

Additional product-specific return restrictions may be stated on individual product pages.

4. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact support@fimbry.shop.

We may request photographs, order information, or other details needed to verify the issue.

For verified quality issues or fulfillment errors, Fimbry LLC will cover reasonable return shipping costs and may provide a replacement or refund.

5. Customer-Preference Returns

For returns caused by customer preference, including changing your mind, ordering the wrong product, or no longer wanting the product, the customer is responsible for reasonable return shipping costs.

6. Return Authorization

Please contact us before sending a product back.

Return instructions will be provided after we review the return request.

Unauthorized returns may experience processing delays.

7. Refund Processing

Once the returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds are generally issued to the original payment method within 3–5 business days after the returned product is received and approved.

Your bank or payment provider may require additional time to post the refund to your account.

8. Original Shipping Charges

Original shipping charges may not be refundable when a return is made for a non-quality reason or customer preference.

If the return is caused by our error, an incorrect item, or a verified product defect, we will review the applicable shipping costs and provide an appropriate remedy.

9. Exchanges

If an exchange is requested, availability will depend on current inventory.

When an identical replacement is unavailable, we may provide another appropriate resolution, such as a refund.

10. Contact Us

To request a return or ask about a refund, contact:

Fimbry LLC
1587 POLAR STAR DRIVE
EAGLE, CO 81631
United States

Email: support@fimbry.shop
Phone: 7208605586