FAQ

What products do you sell?

We offer a selection of outdoor products and accessories designed for outdoor activities, travel, camping, recreation, and everyday use.

Where do you ship?

We currently ship within the United States only. We do not currently offer international shipping.

How long does shipping take?

Orders are generally processed within 1–3 business days. After processing, domestic delivery typically takes 3–7 business days.

Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances.

Which shipping carriers do you use?

Depending on the order and destination, we may ship through USPS, UPS, or FedEx. Tracking information will be provided when available.

How can I track my order?

If tracking is available for your shipment, tracking information will be provided after your order has been shipped. You can use the tracking information to check the latest delivery status with the applicable carrier.

Can I change my shipping address after placing an order?

Please contact us at support@fimbry.shop as soon as possible if you need to change your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

What is your return policy?

Eligible products can generally be returned within 30 days of delivery. Products should be unused and in resalable condition.

Please contact us before sending a return so we can provide return instructions.

Who pays for return shipping?

For defective, damaged, incorrect, or other quality-related issues, we will cover reasonable return shipping costs.

For returns due to customer preference, such as changing your mind or ordering the wrong item, the customer is responsible for the return shipping costs.

When will I receive my refund?

Once an approved return is received and inspected, the refund is generally processed within 3–5 business days. Your bank or payment provider may require additional time to post the funds.

Are your purchases subscriptions?

No. Standard purchases on fimbry.shop are one-time purchases and are not recurring subscriptions. Customers will not be automatically charged for future orders.

What should I do if I receive a damaged or incorrect item?

Please contact support@fimbry.shop as soon as possible and provide your order information. Photos of the product and packaging may be requested to help us investigate the issue.

How can I contact Fimbry LLC?

You can reach us through:

Email: support@fimbry.shop
Business Email: sage@fimbry.shop
Phone: 7208605586

Fimbry LLC
1587 POLAR STAR DRIVE
EAGLE, CO 81631
United States